Support

Help for account, privacy, and community safety questions

Frequently Asked Questions

How do I start using Propy?

You can explore public community posts and create an account when you want to save favorites, publish robotics updates, comment, report content, or manage your profile.

How do I report or block someone?

Use the in-app action menu on a post or comment to report content, report a creator, or block a creator from future discovery in your app experience.

How does Propy handle safety reports?

Trust and safety reports are reviewed within 24 hours. If a report confirms a policy violation, Propy may remove the offending content, restrict visibility, and suspend or terminate the responsible account.

How do favorites work?

Tap the bookmark control on a post to add it to your favorites list so you can revisit useful references, experiments, and build notes later.

How do I delete my account?

Open Settings and use the Delete Account action or contact support. After verification, Propy will delete or anonymize your account data and user content, subject to limited retention for legal, security, fraud prevention, or trust and safety obligations.

Where can I review the legal pages?

You can open Terms & Conditions, Privacy Policy, About Propy, and Support from the Legal section inside the app settings or from the sign-in agreement links.

Still Need Help?

If you need help with privacy, moderation, technical issues, or account access, contact support and include a short description of the issue so we can review it faster.

Support Email:

Trust & Safety Report Review: Within 24 hours of receipt

General Support Response Time: Within 3 business days

Helpful Details: App version, device model, issue summary, and any relevant post or creator name